The return of the object is possible for 14 days after receipt of your order. Unfortunately, we will not be able to reimburse you or proceed with an exchange.
For you to be reimbursed, the items of the order must not have been worn / used and be in the same condition as when you have received them.
The Tourmalyn control team reserves the right to refuse a refund if the returned item (s) have arrived damaged. & nbsp;
To make a return, write to us at the following email address in order to obtain & nbsp; the procedure: contact @ t ourmalyn.com . & nbsp;
The costs Return shipping costs are the responsibility of the customer and are not refunded.
You should consider using a traceable service from shipping or purchasing shipping insurance. We do not guarantee that we will receive your returned item. & Nbsp;
Refunds for item not received :
A request for reimbursement can be made by the customer if the delivery times announced on each product sheet have unfortunately not been respected. It should be noted that in times of health crisis or containment, the delays may be a little longer than usual.
After the team Tourmalyn has checked the delivery status and confirms that the delivery has not taken place within the time limits indicated, a refund will be issued.
Details: & nbsp; & nbsp;
The delivery status will be checked by tracking La Poste or the Private Parcel Carrier by a member of the online store. & nbsp;
Refund within the framework of a return : & nbsp;
Once we have received the returned item (s), we will check them and send you an email to notify you that we have received them and whether we agree to them. to refund or not after their control.
If we accept, your refund will be made within 14 days, and a credit will be made on the same means of payment as that used during the payment: Credit card or Paypal. & nbsp;
As a reminder, return shipping costs for reimbursement are payable by the customer.
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
In case of delay or no refund :
If you haven't received your refund yet after we have issued it, please recheck your bank account first.
Then contact your credit card company or Paypal, it may take some time for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at: email@example.com
We only replace items if they are faulty or damaged. If you need to exchange for the same item, send us an email at firstname.lastname@example.org
Return shipping costs for exchange are the responsibility of the customer. & nbsp; We bear the cost of reshipment of the replacement item. & nbsp; ;
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. & Nbsp; & nbsp;