Refund policy

Returns :


The return of the object is possible for 14 days after receipt of your order. Unfortunately, we will not be able to reimburse you or proceed with an exchange.

For you to be reimbursed, the items of the order must not have been worn / used and be in the same condition as when you have received them. 
The Tourmalyn control team reserves the right to refuse a refund if the returned item (s) have arrived damaged. & nbsp;

To make a return, write to us at the following email address in order to obtain & nbsp; the procedure: contact @ t ourmalyn.com . & nbsp;

The costs Return shipping costs are the responsibility of the customer and are not refunded.

You should consider using a traceable service from shipping or purchasing shipping insurance. We do not guarantee that we will receive your returned item. & Nbsp;

& nbsp;

Refunds for item not received :

A request for reimbursement can be made by the customer if the delivery times announced on each product sheet have unfortunately not been respected. It should be noted that in times of health crisis or containment, the delays may be a little longer than usual.

After the team Tourmalyn has checked the delivery status and confirms that the delivery has not taken place within the time limits indicated, a refund will be issued.

& nbsp;

Details: & nbsp; & nbsp;

The delivery status will be checked by tracking La Poste or the Private Parcel Carrier by a member of the online store. & nbsp;

If it turns out that the tracking status of La Poste indicates the order as delivered before the end of the announced delivery period, the order will not be refunded. & nbsp;
If the customer indicates not to have received s When ordered anyway, he will be free to open a complaint to the La Poste service or to Colis Privé.
If the Tracking of La Poste or Private Parcel is no longer visible because the order has already been delivered and the tracking status is too old, then no verification can be made & nbsp; by the team & nbsp; Tourmalyn and no refund can be made. & nbsp;
Only proof of tracking communicated by La Poste or Colis Privé can be taken into account.
If La Poste or Private Parcel cannot provide an answer, the order will not be refunded. & Nbsp;
Any flight or loss of order by La Poste or Private Parcel will not be refunded and the customer must himself open a complaint with these two services. & nbsp;
An order indicated as delivered is considered delivered.
The customer must open a complaint to La Poste or to Colis Privé if the order is indicated delivered & nbsp; and it has not received it.
If the customer has not collected his parcel from La Poste or Point Relais during his time of availability for collection, the order will not be refunded. Indeed, we cannot guarantee that the order will be returned to us by these two services. If the tracking indicates a return to sender and we have received it back, the order will be refunded upon receipt.
It is the customer's responsibility to monitor the events of delivery of packages at the point of collection thanks to the tracking numbers of La Poste or Private Parcel.

& nbsp;

Refund within the framework of a return : & nbsp;

Once we have received the returned item (s), we will check them and send you an email to notify you that we have received them and whether we agree to them. to refund or not after their control.

If we accept, your refund will be made within 14 days, and a credit will be made on the same means of payment as that used during the payment: Credit card or Paypal. & nbsp;

As a reminder, return shipping costs for reimbursement are payable by the customer.

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

& nbsp;

In case of delay or no refund :

If you haven't received your refund yet after we have issued it, please recheck your bank account first. 
Then contact your credit card company or Paypal, it may take some time for your refund to be officially posted. 
Then contact your bank. There is often some processing time before a refund is posted. 
If you've done all of this and you still have not received your refund yet, please contact us at: contact@tourmalyn.com

& nbsp;

Exchanges :


We only replace items if they are faulty or damaged. If you need to exchange for the same item, send us an email at contact@tourmalyn.com

Return shipping costs for exchange are the responsibility of the customer. & nbsp; We bear the cost of reshipment of the replacement item. & nbsp; ;

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. & Nbsp; & nbsp;

& nbsp;